Shipping policy's

At Teq Soup, we strive to provide a seamless and efficient shopping experience, ensuring that your favorite electronic products reach you quickly and safely. Below is our comprehensive shipping policy outlining the key aspects of our shipping process.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. You will receive another email once your order has been shipped, including tracking information.

Shipping Methods and Delivery Times

  • Standard Shipping: Typically arrives within 5-7 business days.
  • Expedited Shipping: Typically arrives within 2-3 business days.
  • Overnight Shipping: Orders placed before 2 PM (local time) will arrive the next business day. Orders placed after 2 PM will arrive in two business days.

International Shipping

We currently offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Please refer to our international shipping page for more details.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to regulatory or logistical reasons. Any such restrictions will be noted on the product page.

Delayed or Lost Packages

While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. If your package is delayed, please contact our customer service team for assistance. In the rare event that your package is lost, we will work with the carrier to locate it or send a replacement.

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and ensure a replacement or refund is issued promptly.

Customer Support

For any questions or concerns regarding your order or our shipping policy, please contact our customer support team:

Thank you for choosing Teq Soup. We appreciate your business and are committed to delivering your technology needs swiftly and securely.

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